Frequently Asked Questions

The CHAR Program is a comprehensive ambulance billing platform that combines enterprise-level software, clearinghouse services, insurance discovery, patient statement services, digital payment solutions, reporting tools, and operational support into a coordinated revenue cycle ecosystem.

No. Incorenomics is not a third-party ambulance billing company. The CHAR Program provides billing infrastructure, technology, and support designed specifically for ambulance organizations and ambulance billing professionals.

The CHAR Program was created to help ambulance organizations and billing partners access enterprise-level billing infrastructure without the enterprise cost, complexity, or overhead.

The CHAR Program is named in honor of an individual whose career was dedicated to helping ambulance organizations overcome challenges, share knowledge, and succeed through collaboration and service.

The CHAR Program was designed to eliminate the complexity of managing multiple vendors and disconnected billing technologies. The program includes access to enterprise-level billing software, clearinghouse services, insurance discovery, patient statement services, digital payment solutions, reporting tools, onboarding assistance, training, and ongoing support - all delivered through one coordinated platform. Rather than paying separate fees for software, implementation, training, support, clearinghouse connectivity, and other revenue cycle services, organizations benefit from a simple, predictable program designed specifically for ambulance billing operations. One program. One relationship. One predictable cost.

No. The CHAR Program does not require startup fees, implementation fees, or onboarding fees.

No. Training and onboarding assistance are included as part of the CHAR Program.

No. The CHAR Program was intentionally designed to provide flexibility. Organizations are not required to enter into lengthy multi-year agreements to access the platform. Participation is based on a rolling 30-day arrangement, allowing organizations to continue using the program as long as it meets their needs.

No. The CHAR Program provides access to the platform and included services through a simple, predictable pricing structure.

No. Ongoing support is included.

No. Core clearinghouse functionality is included as part of the CHAR Program.

No. Insurance discovery services are included within the program.

No. The CHAR Program is designed to support organizational growth and staff transitions without requiring additional training fees.

The CHAR Program utilizes a simple, inclusive pricing model designed to provide organizations with access to enterprise-level billing infrastructure without unexpected fees or complicated pricing structures. Our philosophy is simple: One program. One relationship. One predictable cost.

The CHAR Program is more than software. It combines technology, services, integrations, workflows, and support into a coordinated billing infrastructure platform.

Yes. The platform includes clearinghouse connectivity and electronic claims submission capabilities.

Yes. The CHAR Program includes tools designed to identify active insurance coverage and reduce missed billing opportunities.

Yes. Patients can utilize modern payment methods including credit card, ACH, and other digital payment options.

Yes. The platform supports patient statement generation and mailing services.

Yes. Organizations have access to reporting and analytics designed to support operational and financial visibility.

Yes. The CHAR Program is designed to support integrations commonly used within ambulance billing operations, including billing software, payment solutions, statement services, clearinghouse connectivity, and other revenue cycle technologies.

Yes. The CHAR Program utilizes cloud-based technologies that allow authorized users to securely access the platform from virtually any location with internet connectivity.

Protecting sensitive information is a core component of the CHAR Program. The platform utilizes industry-standard security measures designed to safeguard patient, billing, and organizational information.

Yes. The CHAR Program supports organizations that operate within highly regulated healthcare environments and incorporates technologies and workflows designed to help support HIPAA compliance obligations.

Yes. System data is routinely backed up to help protect against data loss and support business continuity objectives.

The CHAR Program utilizes enterprise-grade technologies and infrastructure designed to promote system availability, reliability, and operational continuity.

Yes. The CHAR Program was developed with the understanding that ambulance billing operations are mission-critical. Cloud-based infrastructure, routine backups, remote accessibility, and ongoing support help organizations maintain continuity and operational resilience.

Yes. Organizations can manage user access based on operational needs and responsibilities, helping ensure users have access to the information necessary to perform their duties.

Yes. The CHAR Program is designed to support multiple users across departments, locations, and organizations.

Yes. Because the platform utilizes cloud-based technologies, authorized users can access the system remotely from virtually anywhere with internet access.

Yes. The CHAR Program includes ongoing support to assist users with platform-related questions, operational workflows, and system utilization.

Your organization maintains ownership of its data. The CHAR Program provides the infrastructure and tools that help organizations manage and utilize that information effectively.

Yes. The platform was built around the philosophy of providing dependable, scalable, and sustainable billing infrastructure that organizations can rely on as they grow and evolve.

No. The goal is not to replace your biller. The goal is to empower your biller.

Absolutely. The platform is designed to support ambulance billing companies, independent billers, municipal billing departments, and internal billing teams.

No. Organizations can continue managing billing internally while utilizing the CHAR Program's infrastructure and support.

Yes. The platform is designed to support both single-agency and multi-agency billing environments.

No. The CHAR Program supports emergency ambulance providers, non-emergency ambulance organizations, municipal services, hospital-based programs, private providers, and billing companies serving ambulance clients.

Yes. The CHAR Program was intentionally designed to support both ambulance organizations and billing companies. Whether you are managing billing for one organization or many, the platform provides scalable infrastructure designed to support growth.

No. Incorenomics provides the platform, tools, and infrastructure that support ambulance billing operations. Organizations remain responsible for determining who performs billing activities, whether through internal staff, contracted billing professionals, or third-party billing companies.

Organizations receive onboarding assistance, workflow guidance, operational support, and platform-related assistance.

Yes. The CHAR Program was designed by professionals experienced in ambulance billing and revenue cycle management. Guidance and best-practice recommendations are available to help organizations improve efficiency.

The CHAR Program is designed to support organizational continuity. Training resources and onboarding assistance are available to help bring new users onto the platform.

Yes. Implementation support, onboarding guidance, and user training are included to help organizations successfully adopt and utilize the platform.

The platform is designed for: Municipal ambulance services, Private ambulance providers, Non-emergency ambulance organizations, Hospital-based ambulance programs, Fire-based ambulance services, Ambulance billing companies, and Multi-agency billing operations.

Implementation timelines vary depending on organizational needs, integrations, data migration requirements, and system configurations. During the consultation process, a customized implementation plan is developed for each organization.

Schedule a consultation with our team. We will review your current workflows, billing environment, operational goals, and technology needs to determine whether the CHAR Program is a good fit.

During the consultation, we learn about your current billing environment, operational goals, technology requirements, and organizational challenges. We then discuss how the CHAR Program may support your billing operations and whether it aligns with your needs.